Payment Policy
Payment Policy
Thank you for shopping at The Gambit House.
We are committed to providing a secure and transparent payment experience for all our customers.
Please read our Payment Policy carefully to understand how transactions are processed on our website.
Accepted Payment Methods
We accept the following payment methods:
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Visa
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Mastercard
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American Express
Payments are processed through secure payment platforms to help protect your information.
Payment Currency
All transactions made on our website are processed in euros (EUR €).
If your bank account uses another currency, your bank or payment provider may apply currency conversion fees.
Payment Authorization
Your payment is charged immediately after your order is confirmed.
You will then receive a confirmation email containing the details of your order.
If your payment is declined or identified as potentially fraudulent by our payment system or Shopify:
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your order will not be processed
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you will be notified by email
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you may be asked to try again using another payment method.
Order Verification
For security and fraud prevention purposes, we may need to verify certain orders.
This may include:
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verifying your email address
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confirming your shipping address
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requesting identity verification in rare cases of suspicious activity.
The Gambit House reserves the right to cancel any order that cannot be verified. In such cases, a full refund will be issued.
Failed or Cancelled Payments
If your payment fails or is cancelled:
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your order will not be processed
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you will need to return to the checkout page to complete your purchase.
If an amount has been charged but your order has not been confirmed, please contact our customer service team immediately:
Cancellation and Refund Policy
Order Cancellation
If you wish to cancel your order after payment, you may contact us within 12 hours of placing the order.
Refunds will be issued using the original payment method used for the purchase.
Refunds
For complete information regarding refund eligibility and conditions, please refer to our Returns & Refunds Policy.
Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.
Fraud Prevention
To protect our customers and prevent fraudulent activity, The Gambit House reserves the right to:
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verify certain transactions
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request additional information
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refuse or cancel an order considered suspicious.
These measures are implemented to maintain a secure payment environment.
Customer Service
We respond to all requests within a maximum of 24 business hours.
Customer service hours:
Monday to Friday
9:00 AM – 5:00 PM
Closed on Saturdays, Sundays, and public holidays.
Contact
Email: contact@thegambithouse.com
Phone: +33 7 56 83 61 04
Legal Information
Trade name: The Gambit House
Email: contact@thegambithouse.com
Phone: +33 7 56 83 61 04
Address: 60 Rue François 1er, 75008 Paris, France
SIREN: 994 456 432
SIRET: 994 456 432 00016
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