Returns & Refunds Policy
Returns & Refunds Policy
At The Gambit House, we want to provide you with a reliable and transparent shopping experience.
Return Period
We offer a 30-business-day return policy, which means you have 30 business days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- in the same condition as when you received it
- unworn and unused
- with the original tags
- in its original packaging
Proof of purchase or a receipt will also be required.
Return Procedure
To start a return, you can contact our team at:
Please include the reason for your request.
If your return is accepted, we will send you a return label by email. You will need to print it and attach it to your package before dropping it off at a parcel point or post office.
Items returned without a prior return request will not be accepted.
For any questions regarding returns, you can contact us at: contact@thegambithouse.com
Return Fees
The Gambit House covers return shipping costs for a period of 30 days from the date you receive your order.
There are no restocking fees.
Specific Return and Refund Conditions
Return Due to Change of Mind
If you change your mind after purchase, you may return the product within 30 business days, provided that it is:
- unused
- undamaged
- in its original packaging
Defective Items
If you receive a defective product, please contact our customer service team immediately, ideally within 48 hours, to receive further instructions.
The Gambit House will cover the return shipping costs and offer either:
- a replacement product
- or a full refund.
Damaged Items
If your product arrives damaged, please send us photos of the damage within 48 hours of receiving the item.
We will review the situation and cover the return shipping costs if necessary.
Incorrect Product Received
If you receive the wrong product, please contact us within 48 hours of receiving your order.
We will cover the return shipping costs and make sure you receive the correct product.
Product Not Received
If your product never arrives, please contact us so we can open an investigation with the carrier.
If the product cannot be located, we will offer either:
- a full refund
- or a replacement product.
Order Cancellation
You may cancel your order before it has been shipped.
If the order has already been shipped, you will need to follow the return procedure after receiving the product.
Policy for Damaged or Defective Items
Upon receiving a damaged or defective item, please contact our customer service team, ideally within 48 hours.
Please send photos of the defect or damage to:
After inspection, if the issue is confirmed, we will offer either:
- a replacement
- or a full refund.
Policy for Non-Damaged Items
You may return an undamaged and unused product within 30 business days.
The product must be returned:
- in its original packaging
- in perfect condition
This policy does not apply to personalized items.
Exchanges
Exchanges are accepted.
The fastest way to receive the product you want is to:
- return the original item
- place a new order for the desired item.
Timeframes
Return Timeframe
Returns must be reported and shipped within 30 business days of receiving the product.
Refund Timeframe
Refunds will be processed within a maximum of 30 business days after we receive and inspect the returned item.
You will receive a confirmation email once the refund has been issued.
Refund Conditions
A refund is approved if the product is:
- undamaged
- unused
- in its original packaging.
Refunds for defective or incorrectly delivered products are approved after inspection.
Refund Method
Refunds are issued using the original payment method used at the time of purchase.
Return Address
The Gambit House
60 Rue François 1er
75008 Paris
France
Questions
We respond to all requests within 24 hours.
Contact:
Email: contact@thegambithouse.com
Phone: +33 7 56 83 61 04
Legal Information
Trade name: The Gambit House
Email: contact@thegambithouse.com
Phone: +33 7 56 83 61 04
Address: 60 Rue François 1er, 75008 Paris, France
SIREN: 994 456 432
SIRET: 994 456 432 00016
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